1. How to request help
For any billing, payment, cancellation or delivery problem, use the Contact page and select Billing & refunds. Include your ParkTag account email, the Razorpay transaction/order ID (if available), purchase date, amount and the reason for your request. Do not send card numbers, bank passwords or OTPs. We will review the request and respond using the email supplied.
2. Wallet recharges
ParkTag uses a prepaid wallet for the ₹1-per-enabled-vehicle-day service. There is no compulsory monthly recharge, and unused wallet credit has no scheduled expiry. Pausing a vehicle prevents charges for subsequent days but does not reverse a day that was already charged.
If your payment is debited but the wallet is not credited, contact support with the payment reference. We will verify the transaction and either correct the wallet credit or initiate an appropriate refund. Requests to close an account or refund genuinely unused wallet credit are reviewed case by case subject to applicable law, payment-provider requirements, chargebacks and prior service usage. Wallet credit cannot be treated as a transferable cash balance, and withdrawals are not an automated feature of the app.
3. Annual service plans
The ₹299 annual plan covers 365 consecutive days for one vehicle. Because the plan runs continuously, temporarily pausing vehicle contact does not extend its term. Duplicate payments, charging errors or service non-activation may qualify for correction or refund after verification. For cancellation requests after activation, we will review the service already provided and applicable consumer-law rights; please contact support rather than assuming a non-refundable purchase.
4. Physical waterproof stickers
A paid sticker order is for two waterproof QR stickers at ₹99, with courier included for eligible Indian addresses. If you request cancellation before dispatch, contact support promptly; we will aim to stop processing and refund where cancellation is possible. If the order is already shipped, reach out and we will explain return options, if applicable.
Report a wrong, damaged, unusable or missing sticker order through Contact and provide order details and, where possible, a photograph of the problem. After verification we may arrange a replacement, corrective dispatch or refund, in accordance with applicable consumer rights. Returns of correctly supplied custom-printed QR stickers may be limited after printing, but this does not affect statutory remedies for defective or incorrect goods.
5. Shipping costs and serviceable locations
The advertised ₹99 price includes standard courier delivery where our courier partners can service the destination. Orders to unsupported PIN codes must not be fulfilled at an unannounced extra charge; we will contact the customer about alternatives or a refund. Delivery is not instant and may be affected by address issues or courier delays.
6. How approved refunds are processed
Approved refunds will normally be initiated through the original payment channel or another lawful method agreed with the customer. The time it takes for money to appear depends on Razorpay, the customer's bank/card issuer and the applicable payment method. We will inform you once a refund has been initiated and provide a reference where available. Refunds are not yet automated inside the ParkTag dashboard; the operator handles them manually.
7. Complaints and escalation
If the first response does not resolve the issue, reply to your support conversation or submit a further request marked Grievance. We aim to acknowledge complaints promptly and handle them in accordance with applicable Indian consumer law. Business and grievance contacts are listed on the Contact page when configured by the operator.