1. What ParkTag provides
ParkTag at park.com.in is a QR-linked vehicle communication service. It offers a public vehicle-contact page, owner notifications, optional web-to-web audio, user controls and optional printed waterproof stickers. ParkTag is not a parking space reservation, towing, road-assistance, law-enforcement or emergency response service. A scan or notification does not guarantee that the owner can be reached or will move the vehicle.
2. Accounts and guest access
Vehicle owners must register an account and keep account details accurate. A person scanning a QR may initially send a legitimate vehicle-related contact request without registering. To discourage nuisance use, repeated guest requests may be limited and further contact may require sign-in. You must not impersonate someone, create abusive requests or use someone else's vehicle tag without authorization.
3. Responsible use
Use ParkTag only for genuine vehicle-related concerns, such as a blocked driveway, headlights left on, an active alarm or possible damage. You may not threaten, repeatedly disturb, stalk, collect information about or harass users; bypass restrictions; automate requests; interfere with calls or attempt to access another user's data. Owners may decline, pause calling and block unwanted visitors. We may suspend abusive accounts or restrict traffic.
4. Pricing and wallet operation
Pay-as-you-go ParkTag service is priced at ₹1 per enabled vehicle per India calendar day, provided that the wallet holds sufficient credit. You can add any whole-rupee amount starting at ₹1 up to the checkout limit shown. There is no compulsory 30-day recharge and no scheduled expiry of unused wallet credit. To avoid future daily charges, pause the relevant vehicle before the next chargeable day. Pausing a vehicle does not reverse a day that has already been charged. A vehicle may become unreachable if the wallet is insufficient.
The optional annual plan costs ₹299 per vehicle and provides 365 consecutive days of eligibility. Pausing a vehicle does not extend the annual period. Plan prices shown at checkout govern new purchases and should be reviewed before payment. Billing is per vehicle, not a blanket account-wide licence.
5. Optional waterproof stickers
A pair of two waterproof ParkTag QR stickers for one vehicle costs ₹99, including standard courier service to supported Indian delivery PIN codes. A customer can instead print their own QR for free. Dispatch and delivery depend on courier serviceability, address accuracy and ordinary transport conditions. Refer to the Shipping Policy and Refund Policy for details.
6. Payments
Where available, payments are made through Razorpay checkout. Keep your payment confirmation and order ID. ParkTag verifies payment server-side before crediting wallet funds, activating an annual plan or recording a paid sticker order. Payment processing charges and applicable taxes, if any, should be shown or accounted for in the checkout process.
7. Limitations of communication
The scanner and owner need supported browsers, network access and microphone permission for voice calls. Peer-to-peer calls can fail behind restrictive networks; notification permissions, browser policies or low connectivity may prevent incoming alerts. A web push alert is not the same as a native cellular telephone call. Telephone numbers are not exchanged through the ParkTag call interface, but direct WebRTC can expose IP/network information without a TURN relay.
8. QR security and ownership
Each tag contains an opaque URL token rather than contact details. Others can copy a visible QR, so never assume every scan was physically made beside your vehicle. Regenerating a QR code disables older printed copies. You must place stickers only on a vehicle you are authorized to manage and must obey local rules regarding windshield visibility.
9. Refunds, cancellations and support
For charges, service errors, accidental transactions or sticker-related problems, refer to the Refund Policy and submit a request through Contact. Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer protection law.
10. Suspension, changes and availability
We may reasonably restrict access to prevent fraud, abuse, security incidents or unlawful activity. Service may be interrupted for maintenance or technical faults. Material changes to pricing or these terms should be communicated through the site before they apply to new purchases.
11. Applicable law and contact
These terms are intended for use in India and are subject to applicable Indian law, including mandatory consumer rights. Use our Contact page for customer support or grievance redressal. The business operator should publish its accurate legal name, address and grievance contact information before accepting live payments.